Processing almost 4 million test results per week, the test results page is one of the most visited pages in Patients Know Best (PKB). The

Processing almost 4 million test results per week, the test results page is one of the most visited pages in Patients Know Best (PKB). The
The day I met Dr Ron Hsu was a difficult one. I remember a room full of doctors criticising PKB. Here’s how Ron remembers it: