Patients Know Best partners with Synertec to transform patient communication

Patients Know Best is partnering with Synertec to streamline and improve patient communication for its NHS customers and patients. NHS customers can use Synertec to quickly register all their patients to log into their record on PKB. For each patient who registers the NHS no longer needs to pay postage for letters about their appointments.

This service is turn-key, automated and delivers in-year cash savings for the NHS.

Currently, the NHS sends millions of letters through the post each year to patients before and after appointments and other clinical visits.

Not only is this a costly, work-intensive practice for the NHS, it also means that patients do not always receive information in the digital, mobile format they want – and need.

Letters take longer to deliver and sometimes they arrive too late. Other times the rescheduling letter arrives before the original appointment letter so the patient turns up at the wrong time.

Working with nearly 100 Acute Trusts, Synertec has a unique insight into the challenges presented in effective patient communication and provide a Trust wide automated communications service. The solution can strip out 40 per cent of the costs of sending correspondences to patients – and provides patients with fast and reliable information – tailored to their needs.

The partnership will give Patients Know Best’s NHS customers the ability to quickly register all their patients through a letter to their home address. This saves patients from coming to clinic to register and saves clinic time from verifying patients’ identity.

Dr Mohammad Al-Ubaydli, CEO and Founder of Patients Know Best said:

PKB is the only patient portal that allows mass registration of patients. This is critical for delivering in-year cash savings for the NHS, and the lack of this feature in the patient portals of traditional electronic health records is what prevented the NHS from benefiting at scale. The partnership with Synertec means the NHS can roll out immediately without using over-stretched in-house IT resources.

The partnership aims to help the NHS exceed its five year target be paperless at the point of care by 2020 – as the majority of posted letters can be switched to electronic communications.

Mark Baldock, Managing Director of Synertec said:

When a patient gets the right information in the right place, delivered in a format that meets with their accessibility requirements, they’re more likely to attend appointments and take up NHS services – which is good for both the patient and the NHS. We’re delighted to be working with Patients Know Best and we look forward to helping the NHS communicate more effectively with its patients – and drive savings.

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