From August we will send appointment reminder emails to help patients and carers stay informed and reduce the likelihood of missed appointments. PKB will automatically
Author: Ruth Whichelow
Enhancing patient communication via the NHS App
We are excited to share key updates regarding the integration of Patients Know Best (PKB) with the NHS App’s Notifications & Messages (N&M) feature, designed
Development Update – Adding SMS functionality to Patients Know Best
Patients Know Best (PKB) is adding text message (SMS) functionality next month. In a phased approach, we will start by sending SMS messages to unregistered
Support for multiple phone numbers
This month, we are expanding the phone number fields in Patients Know Best (PKB) patient records to allow users to add four distinct telephone number
Working with our users to design a new display for test results
Processing almost 4 million test results per week, the test results page is one of the most visited pages in Patients Know Best (PKB). The
New messaging feature for appointment management
Organisations can use Patients Know Best (PKB) more easily for appointment management. Our new appointment messaging feature lets patients request changes to their appointments quickly