New Feature: Streaming videos directly inside your PKB account

Our newest feature allows clinicians, patients, and carers to stream video files in their PKB account without downloads to ensure the security of the files. To do so, make sure the video file is uploaded to the Files Tab in PKB (Home > Files > Add file). Once the video file is uploaded, click on ‘view’ to stream video directly in PKB.

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We started working on this feature at the request of a hospital using PKB for children who have seizures. Usually the child has to be admitted to hospital to give enough time for a professional to witness the seizure, which in turn allows diagnosing of epilepsy.

Now, a carer can use their smartphone to record a video of the seizure and upload onto PKB. A quick click to discuss will send the notification to the patient’s healthcare team. The clinician can diagnose using the video and the child no longer has to come into hospital.

Later in the year we are rolling out video streaming to other parts the record, including discussion attachments and radiology images.

PKB raises $1.7 million with Maxfield Capital

We are excited to announce that venture capital fund Maxfield Capital is investing in Patients Know Best. Alexander Lazarev of Maxfield Capital said:

We believe the Patients Know Best approach of putting the patient at the heart of their healthcare management is unique. It solves the problem of a fragmented Electronic Healthcare Record market, which sees many different healthcare providers developing siloed information systems and thus prevents patient information flowing freely between organisations.

Our full press release and Tech City News article are included below.

Maxfield Capital Continue reading

PKB at Make It – Bristol Health Collaboration for innovation

Have you ever thought about writing a medical application but couldn’t get a hold of medical data?

At Bristol’s Health Collaboration for innovation Make It event this weekend, PKB along with other changemakers turned up to show how easy it is and how collaborative healthcare innovation is. Developers tapped into PKB’s completely open API and dummy accounts to prove their concepts and ideas. Project ideas ranged from streamlining the patient transport system and transforming the discharge process to connecting medical data with nutrition and fitness tracking to create a holistic patient record that combines medical and wellness.

Innovation comes from opening up APIs and allowing ideas to be tested and developed freely. (Click here to read Dr. Mohammad Al-Ubaydli’s Nesta blog on open APIs). If you are interested in doing something similar, you can find our open API documentation here. For questions, please email

To learn more about the details of the event, click here.

Make It – Bristol Health Collaboration for innovation

Some meetings and events that PKB attend are the culmination of weeks of organisation and emails back and forth. Others, like the Bristol Make It Hackathon, are the result of my colleague Lyndon overhearing a conversation on a train, introducing himself and explaining why PKB would love to get involved. Continue reading

A blueprint for an open API for medical records

Dr. Mohammad Al-Ubaydli, CEO of Patients Know Best, believes that innovation in healthcare requires openness. In his post on, he argues that open application programming interfaces (APIs) are key to making sure that UK healthcare initiatives such as NIB’s launch of personalised health and care 2020 are widespread.

Open APIs do not mean opening up your medical records. Permission to access real medical data still lies with the patient, the GP, the hospital or the administrator. Open APIs reduce the cost and time that developers require to learn how to enhance medical records software, which means you and your medical team get the best software. The recent hackathon we took part in at Bristol is an example of allowing developers to prove and test their innovative ideas.

In this post, Dr. Al-Ubaydli illustrates guidelines on what makes a good API and how an open API framework might look for a GP open API initiative. Continue reading

Perinatal Institute Pregnancy record system set to go online through partnership with Patients Know Best

We are excited to release a patient-controlled pregnancy record called ‘MiApp.’ We created this with the Perinatal Institute. E-health Insider covered it and if you would like to use MiApp with your maternity unit please contact us.

Maternity was the pioneer speciality for putting patients in control of their records: in the UK it is the mother who has the master record of the pregnancy, paper notes she brings to appointments, and the midwives and doctors write in the mother’s notes. The speciality has shown that patient control is a clinical decision, not a technology one. They did this with paper long before electronic personal health records.

Last year, 60% of children born in England had their records in paper notes created by the Perinatal Institute (PI). When we first started working together, the PKB team loved the ethos of the PI team. Not only did their paper notes embody patient control, they also provided education – every page of the notes had another page with plain English translation of medical terms – and set expectations – the explanations told the mother what should be happening when, allowing the mother to ask why she had not received the care according to the national standard. These principles came from the founding mission of PI: to create good medical records that reduce maternal and infant mortality.



Maternity units across the UK can now use MiApp. The mother’s smartphone version allows her to share her pregnancy records with the rest of her healthcare team and family. It even works offline so she can have her full record with her at all times. The tablet version for midwives will also work offline, so the midwife can bring all their records to appointments. It will save a midwife’s time by speeding up data entry compared to paper forms and it will eliminate the need to double enter as data from the hospital laboratory system will flow automatically into the record.

Professor Jason Gardosi, director of the Perinatal Institute said:

We chose to work with Patients Know Best because they, like us, understand the benefits of putting the patient in control of their own medical records. Our research tells us that standards of maternity care improve across the board when the mother controls her own records and when she is better engaged and informed about her own pregnancy. Mothers controlling their own notes leads to complete inter-operability in that all care providers are able to access the up to date master copy of the care record.  An electronic notes system that’s patient-controlled is the logical extension of the same principle, and will allow the mother and her care providers to access her files anywhere in the world – avoiding the need for inefficient double entry by busy health care providers, and reducing potential errors, thereby improving safety and quality of care.

The full press release and E-health Insider article are below. Continue reading

Putting your brand on PKB

It is easy to integrate PKB’s secure medical records into your existing workflow. With the recent upgrade to our login page we wanted to highlight two ways you can put your brand on PKB. As soon as we set up your clinical team, you get a code and a login page built on that code. That login page automatically shows your chosen logo artwork. Here is an example:

Which looks like this:

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We highly recommend including this link on every page of your web site, for example on your navigation bar and on the home page. That way your patients know how to get to their accounts using your web site and, when they click through, the artwork matches your existing patient experience. Our help page has further documentation and PKB artwork you can use.

You can also embed the PKB login into your website, fitting it with your color and theme. Patients can log into their records straight from your site. A great example is the web site of Salhiya Medical Pavilion, a Kuwaiti medical concierge company. Easy logins are part of their focus on patient experience.

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If you need help setting up such links on your site please contact us on and your PKB success team account manager will set you up.