Connected Nottinghamshire leads the way for public access to digital services using the NHS ‘front door’

Connected Nottinghamshire has pioneered public access to digital health and care services in a landmark approach that uses the NHS App and NHS login as the single ‘front door’. This innovative approach features in the NHSX Tech Plan Vision highlighted as a best practice example of how PHRs are offering transformative benefits for the public and health and care services.

Connected Nottinghamshire, the digital transformation programme, set up by the Nottingham and Nottinghamshire Integrated Care System to transform the way people access and experience health and care services, partnered with Patients Know Best (PKB) as its local personal health record (PHR), to connect their population to the information and services they need, when they need them, all in one place. 

Screenshot 2020-02-28 at 10.20.21

Connected Nottinghamshire and PKB are the first to integrate with the NHS App and NHS login’s encrypted single sign-on. These revolutionary advances create a single ‘front door’ to local digital health and care services by enabling the public to securely connect NHS login to their PHR data. It also means they can access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience. 

By bringing together data from local and national systems to facilitate the public to access digital tools, information and services, citizens across Nottinghamshire will be empowered to drive their own health outcomes, take control and become experts in their health, care and wellbeing. 

Roundwood Surgery in Mansfield went live with Patients Know Best in February where Jayne Birch-Jones was the first patient to register for her Personal Health and Care Record. She said: “Signing up to PKB was so easy. Its come at just the right time. I’m under the care of physio for lower back problems and I can now share my care plan and pain scores with my GP.”

Alexis Farrow, Head of Strategy and Transformation for Connected Nottinghamshire, added: “I am delighted that our population can take advantage of the full range of digital services including online access to manage their health and care. This is a significant step forward in modernising health and care services across Nottingham and Nottinghamshire and we are thrilled to be working with Patients Know Best to achieve this.”

“We have spent the last two years talking to our population to enable us to understand what digital services would improve their experience and interaction with health and care services. We have developed our plans around their needs. In response to the needs of our population we are also providing free digital support and training across in places like libraries to support people to access and use digital technology.” 

Virtual access to care plans, library resources, remote consultations, messaging, self-monitoring and the ability to integrate medical devices, take advantage of social prescribing and seamlessly share data with family, carers or any health and care professionals anywhere, will make digital health and care standard practise across Nottinghamshire. With patients and professionals able to access a complete personal health and care record populated with data from hospitals, GPs, social care and mental health services, the Nottinghamshire PHR will become the public-facing ‘hub’, joining up information for the first time in line with the local ICS vision. 

Dr Mohammad Al-Ubaydli, CEO and Founder of Patients Know Best, added: “Nottingham and Nottinghamshire ICS has the best NHS App usage of any area in the country. This is a clear reflection of their determination to empower the local population with the digital tools and services they need to more effectively and safely manage their health and care. It’s what the population has asked for – and it’s what they have delivered. Nottinghamshire are the trailblazers in this landmark integration and we’re thrilled to work in partnership with this great team to make access to PHRs mainstream across the region.”

Wider access to digital tools will also help to identify efficiency savings and improve the quality of services through a gradual shift to lower-cost digital channels. Connected Nottinghamshire is providing extensive support to their population to enable everyone to access digital; through digital hubs on the high street, digital pop up shops in the community and digital support on social prescription. Over the last year, they have supported people to register and login to the NHS App, share basic skills in relation to smart devices and laptops, as well as providing an informal and comfortable learning environment where everyone can access digital healthcare.

This case study has also featured in Digital Health online.

This story has also featured in the media, details of which can be found below:

Digital Health, published March 3, 2020, by Hannah Crouch

Connected Nottinghamshire launches digital ‘front door’ for local services

Connected Nottinghamshire launches digital ‘front door’ for local services

Connected Nottinghamshire has partnered up with Patients Know Best (PKB) to connect their population to the information and services they need all in one place. 

The digital transformation programme, set up by the Nottingham and Nottinghamshire Integrated Care System (ICS), are the first to integrate with the NHS App and NHS login’s encrypted single sign-on.

This creates a single “front door” to local digital health and care services by enabling the public to securely connect NHS login to their personal health record data. It also means they can access the same PHR data inside the NHS App interface.

Alexis Farrow, head of strategy and transformation for Connected Nottinghamshire, said: “This is a significant step forward in modernising health and care services across Nottingham and Nottinghamshire and we are thrilled to be working with Patients Know Best to achieve this.

“We have spent the last two years talking to our population to enable us to understand what digital services would improve their experience and interaction with health and care services. We have developed our plans around their needs.

“In response to the needs of our population we are also providing free digital support and training across in places like libraries to support people to access and use digital technology.”

The long-term vision is to make digital health and care standard practise across Nottinghamshire, by offering patients virtual access to care plans, library resources, remote consultations, messaging and self-monitoring, while also providing the ability to integrate medical devices, take advantage of social prescribing and share data with those involved in a person’s care.

With patients and professionals able to access a complete personal health and care record populated with data from hospitals, GPs, social care and mental health services, it is hoped the Nottinghamshire PHR will become the public-facing ‘hub’ joining up information for the first time in line with the local ICS vision.

Dr Mohammad Al-Ubaydli, CEO and founder of Patients Know Best, added: “Nottingham and Nottinghamshire ICS has the best NHS App usage of any area in the country.

“This is a clear reflection of their determination to empower the local population with the digital tools and services they need to more effectively and safely manage their health and care. It’s what the population has asked for – and it’s what they have delivered.

“Nottinghamshire are the trailblazers in this landmark integration and we’re thrilled to work in partnership with this great team to make access to PHRs mainstream across the region.”

Nottinghamshire’s digital journey was noted as a case study in NHSX’s latest Tech Plan.

The team, along with Mohammad, are due to speak at Digital Health Rewired on Wednesday (4 March). They will be in the Cloud and Mobile Theatre from 3.30pm to 4pm where they will be speaking about “The Nottinghamshire Digital Revolution”.

There’s still time to register Rewired if you haven’t – you can register online up until midday on 3 March, and at the door on 4 March.

This deployment also featured on UKAuthority on August 23, 2019, by Mark Say:

The Integrated Care System (ICS) for Nottingham and Nottinghamshire has taken a step to allow patients to see the health and social care data it holds on them.

Tablet, laptop and phone on table

It has agreed on a deal, initially to run for two years, with Patients Know Best (PKB), the social enterprise supplier of a patient portal, to use it to give people access to their data.

A spokesperson for PKB said it believes this to be the first implementation of its kind. While it has previously worked with NHS organisations on providing patients with access to their data, this will do so for an integrated health and social care record.

The system is expected to go live in spring of the new year, providing a public facing hub for services across the two sectors.

Existing public facing IT solutions will be integrated into making the information accessible. PKB said this will support more transparent communication between patients and providers, and that there are plans to incorporate a digital appointments function, care planning and secure messaging.

Significant step

Alexis Farrow, head of strategy and transformation for Connected Nottinghamshire, the regional digital programme, said: “I am delighted that our population will soon be able to take advantage of the full range of digital services including online access to manage their health and care. This is a significant step forward in modernising health and care services across Nottingham and Nottinghamshire and we are thrilled to be working with Patients Know Best to achieve this.”

“We have spent the last two years talking to our population to enable us to understand what digital services would improve their experience and interaction with health and care services. We have developed our plans around their needs.”

She added that there are arrangements in place to provide people with free support in using digital technology.

The PKB platform works with access to open APIs within the Health and Social Network according to Fast Healthcare Interoperability Resources (FHIR) and Health Level Seven version 2 standards, which the supplier says makes it easy to implement and sustain at scale.

Image by Michael Coghlan, CC BY 2.0

 

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