Automatic CC now works in consultations

We have changed the way patients choose recipients when completing a consultation. This improvement is to align the consultation and messaging functionalities.

When a patient chooses to complete a consultation, we no longer use tick boxes to choose participants and instead use a drop-down menu. This is the same drop-down menu we display when a user sends a new message.

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Any professional who would like to appear in the drop-down menu to receive consultation responses from patients must have the setting ‘Contactable by consultations’ enabled. This setting can be enabled or disabled by the coordinator of the professional’s team.

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If a team has automatic CC enabled then all contactable professionals within the team will be grouped together on the drop-down menu and patients must select the entire team rather than individuals within that team. This is already how it works for messages.

A professional can still individually send a consultation to a patient, in which case the patient does not see a drop-down when replying, and the response will go back to that professional only. 

For more information or support using this feature, please contact your Success Manager or email help@patientsknowbest.com.

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