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Development update – March 2021

Welcome to the next instalment of our upcoming development blog. This month we are focusing on:

  1. Improvements to the user interface on the Imaging, Plans and Tests pages
  2. Adding a new jump-off point to Imaging from the NHS App
  3. Making statistics available to customer organisations.

Imaging page updates 

We’re updating the main ‘Imaging’ page found in the ‘Health’ section to improve the layout and user experience on this page.

Changes include using the new list style which we have started to roll out across other pages. This new style highlights key data and makes scanning the page for the most important information easier. We will also be moving the actions into the new options menu. The menu is represented by an ellipsis, which is one of the more commonly used design patterns that websites use for displaying further actions. Clicking on the options menu will open a dropdown that lists all the actions available. These actions will be: Edit data, Change privacy, Delete and Discuss. 

We will also be using the new style of displaying the source information, which is displayed alongside a source icon to represent whether the data was from a professional, institution or patient. Clicking on the source opens up a pop-up to show additional detail when clicked, such as how the data was entered. Finally, we will also optimise the page for small screens.

New jump off point from NHS App 

This month we will be creating a new sub-menu for users navigating to PKB from the NHS App. The sub menu will be accessed from the existing tests jump-off point in the NHS App and will allow users to navigate to the Imaging section. You can read more about the integration with NHS App and NHS Login on our manual: https://manual.patientsknowbest.com/patient/nhsapp

Further updates to Plans pages 

Following the updates to the Plans pages as described in our January Development blog, we will make additional improvements, such as: 

  • ‘Edit plan’ page:change field labels to a darker blue so they do not look like clickable items 
  • Internet Explorer: update the watermarked field prompts for patients on ‘Add tests’ and ‘Add measurements’ to display in grey rather than black. This will make it clearer that this is just a prompt and also more consistent with other browser behaviour
  • Edit privacy flag: The style of the edit privacy flag and the file uploader used on the ‘Edit plans’ pages will be updated. These new style components will be used across all our pages in the future

Improvements to the display of results in the Tests section 

Panel name

On the ‘Tests’ summary page, test results are displayed in a group called a panel. Each panel has a name which is sent with the results in the service name (OBR-4.2) field of the HL7 ORU^R01 message.  

Previously, if we received the same test type from the same source with different service names, this test was shown in a panel named ‘Other’. 

We will now update the ‘Tests’ summary page so that more than one panel will be shown for the same test type if the service name sent via an HL7 message is different. 

In instances where no service name is provided, the result will be added to the panel named ‘Other’.

For example, in the case shown below the same test result (MPV) has been provided but with two different service names i.e. ‘Service name 1’ and ‘Service name 2’.

Updates to test results sent by HL7 won’t match on units 

When an HL7 ORU R01 message is received to update a previous lab report, the individual lab results will no longer have the units considered when checking for a match. The matching will be done entirely on OBX-3.

We are making this change to ensure that if the units of a result have been updated, we can correctly update the result to reflect that change. Previously, if the units did not match, instead of correcting the original test result, a new result was added to the record.

Moving the date for journal entries 

We are making some minor changes to pages to improve formatting and styling. The most noticeable change will be on the Journal page where we will move the journal date from near the options menu to the content area above the description.

Access to organisation statistics

We have been developing new statistics reports to give our customer organisations their registration figures and data about how their teams are using PKB. This will help organisations improve their rollout process and measure their engagement with patients. This month we will be making our initial reports available to organisations. If you would like access to these reports, please contact your Success team member. 

Planned postal time for documents 

We will be implementing a change to allow full point-in-time timestamps in the ZPM-1 field (planned print date) of HL7 MDM T^02 messages. Currently, we only allow a date to be sent in this field.

We’re making this change so that we can more accurately tell if a document has been read before the time it was due to be printed for posting.

Additionally, if we receive this timestamp from our hybrid mail partners and a patient reports that they can’t read a document, we’ll be able to indicate to the patient if the document will be posted.

Continued work from February

We will continue to work on the following features in March. Please read the February blog for more information:

  1. National Identifier changes
  2. Restarting EMIS extract service

February Review

The following changes were made in February but were not shared in the Development blog: 

  • The option for patients to review sharing settings for all of their teams at once using the ‘Edit all’ button was incorrectly displayed on the professional and carer views of the sharing page so has now been removed from their view. 
  • If the user is not sharing their record with teams or individual professionals, we have updated the wording on the ‘Sharing’ pages below the subtitles for each section to help the user understand why these areas are not populated.
  • We fixed a minor issue involving the buttons in the actions menu (represented by an ellipsis icon) on the main appointments page. Previously, the user had to click on the name/label of the action however, we have now extended this so clicking on the icon beside the name of the action will also take the user to the corresponding area. 

Participate in user research 

We would love our users to take part in user research to help us understand how other people use Patients Know Best (PKB). This will help us to respond more effectively to your needs with informed and inspired design solutions. If you would like to read more about our research and perhaps register your interest in taking part, please see our user research page for more information: https://manual.patientsknowbest.com/user-research 

That’s it for this month! We’ll be back in April with more updates on the improvements we’re making for you. In the meantime, if you have any feedback we’d love to hear from you.

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