User research – Help inspire our product!

User research helps us to understand how other people use Patients Know Best (PKB), so that we can respond more effectively to user needs with informed and inspired design solutions. We try to gather feedback whenever possible but would love to expand this with our growing network of users.

  • If you would like to participate in user research or usability testing (this will take place online) – please complete this short form
  • If you would like to subscribe to our user research surveys click here.

When it comes to research, we are particularly interested in identifying areas where a user might need more information about certain tasks, places where terminology or directions are unclear, and details of the interface that are confusing or take time to understand. We have found usability testing a fantastic way to get this type of informed feedback and it allows us to test out existing features and new feature design. The sessions consist of  us asking participants to carry out documented tasks on the system (or a prototype) to see how easy it is to complete the task. This allows us to gather insight on how people find the system in the real world and capture their thoughts during the process.

We would love our users to get involved in our user research & usability testing, regardless of how much you have used the system or whether you are a patient, service user, carer, clinician or administrative user. Usability testing usually lasts about 30 minutes and takes place online, so requires access to a laptop or desktop that allows you to share your screen.
You can read more about our user research, outcomes from previous research & our privacy notice for user research published here.

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