Patients Know Best, the world’s first fully patient-controlled medical record, is teaming up with The Symphony Complex Care Hub to support patients with multiple long-term conditions.

The Hub team will help patients navigate the different services involved in their care more efficiently and effectively than ever before as well as providing direct intensive support when required. It will also support the patient to better manage their conditions and health – enabling them to become more proactive in their care and avoid stressful emergency treatments.

Operating across South Somerset, The Symphony Complex Care Hub provides its patients with a Patients Know Best account, a bespoke detailed care plan and one-to-one support to help them reach their goals.

Dr Jo Cummings, clinical lead, Symphony Hub, said:

We’ve been working closely with the team at Patients Know Best to evolve and adapt our holistic patient centred care plan for patients in the South Somerset Symphony Complex Care Hub.

Using Patients Know Best means that the care plan written jointly with an individual patient not only records clinically-significant information but also how they see their health and what matters most to them. This gives patients a voice and more input into their care. The information in the plan, with an individual patient’s consent, can then be shared with different health professionals including the emergency services via the use of secure internet access.

Dr Mohammad Al-Ubaydli, founder and CEO of Patients Know Best, said:

Emergency care saves lives, preventing the need for emergency care saves even more lives. We are delighted to be working with the Symphony Programme, which is doing such great work to help patients better understand and manage their conditions and so reduce the need for emergency care.

Currently, the Symphony Complex Care Hub has recruited 80 patients to use Patients Know Best and, in time, hopes to offer the system to 1,500 people across the South Somerset area.


Notes to editors:

About Patients Know Best

Patients Know Best is the world’s first fully patient-controlled online medical records system and a multi-award winning tool to help patients better manage their care. Patients Know Best is fully secure and enables patients to better organise, manage and control their own health care provision – it also saves the time of physicians through allowing secure, online consultations. Patients Know Best’s first customers include Great Ormond Street Hospital, St Mark’s Hospital and NHS South Devon. Patients Know Best integrates fully into the NHS secure network and is available for use by any patient with any clinician anywhere in the world. It is now used by over 60 hospitals across seven countries and complies fully with UK NHS information governance requirements as well as the EU data protection act and US HIPAA legislation for dealing with medical data.

In May 2015, Patients Know Best won the ‘Champion’ award at the eHealth Competition, a Europe-wide, European Commission-backed Prize. Patients Know Best is also one of 17 companies chosen for NHS England’s Digital Health Accelerator Programme.

About the Symphony Complex Care Hub

The Symphony Complex Care Hub has been developed by patients, carers, health and social care staff and voluntary organisations as a better way of supporting people living with three or more specific long-term conditions. It will put the patient in control of their care and ensure they get the most from local services, as well as providing them with intensive support when required.


For Patients Know Best:

Chris Smith

+44 (0) 7989 321 743

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