Renaming the Discussions section and updating security questions

We are renaming the ‘Discussions’ section and updating the list of security questions. These changes are to improve usability, based on feedback from patients and professionals.

‘Events & messages’ for patients and ‘Messages’ for professionals

This name change will align this section of PKB with the new timeline view being introduced to the user interface and more accurately reflects the contents of this section.

The contents of this section will remain the same. For patients, the page will show all their messages, as well as events e.g. admission, discharge, GP visit which are sent by one of their integrated organisations.


‘Messages’ in the professional account will continue to show their messages (there are no events to show).


Security questions

PKB recently updated the security questions. A user has to answer their security question as part of the self-service password reset process; this allows a patient to reset their password without help from their clinical institution. Many users reported that our security questions were idiosyncratic. We had chosen them to be less likely to guess but user feedback was that they were less likely to be remembered.

The new questions are more traditional:

  1. What was the name of your first pet?
  2. What was the first name of your best friend when you were a teenager?
  3. What was the make and model of your first car?
  4. What is your maternal grandmother’s maiden name?
  5. What was the street you lived on when you were 10 years old?
  6. What is the middle name of your father?

If you have suggestions for others, please contact us.

The old questions will still work for existing users, though new users or users changing their password will have the updated list to choose from.

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