Healthcare organisations offered funding to deploy PKB as the most used PHR

Patients Know Best has secured central funding from NHS England, giving a number of healthcare organisations the funds required to deploy a patient portal in their area.

The Innovation and Technology 2019/20 programme (under the Evidence Generation Fund), chose Patients Know Best (PKB) as an interoperable personal health record (PHR) tool and awarded funding for NHS organisations, covering the licence fee for deploying the service through its e-letters finance model.

As a certified B Corporation and social enterprise, PKB’s central mission is to empower patients with the information needed to better understand their health and care, along with the tools to increase self-care and independence whilst promoting prevention.

The e-letters model uses PKB as the vehicle to send digital correspondence to patients, enabling significant cost savings over traditional mail services, whilst also increasing patient activation and offering a wider approach to information sharing across borders using a digital patient-controlled, centralised PHR. The cash savings from patients engaging with digital rather than postal letters finances the PHR roll-out.

Dr Mohammad Al-Ubaydli, CEO and founder of PKB said: “NHS England has only allocated this funding to one PHR, which is a big endorsement of the achievements of our existing PKB customers. It is great that NHS England are pump-priming new healthcare organisations in their digital roadmaps for delivering a patient portal. It also supports our mission as a social enterprise to empower patients to take control. We’re thrilled as this helps us to bring more data, more quickly to more patients.”

As the only true patient portal and the most deployed PHR in the UK, patients offered access to their personal health records with PKB will immediately see the benefits. They will no longer need to wait for appointment letters in the post, call the hospital to follow up on their test results, or worry anxiously about the information they may have forgotten during their last appointment. This information will be available in their PKB record along with other vital data including their personalised care plans, medications and diagnosis information, along with the ability to remotely share this data in real-time as clinically required.

For more information, or to discuss this opportunity for your organisation or partnership, email sales@patientsknowbest.com.

This story featured in the media, details of which can be found below: 

Digital Health, published September 2, 2019, by Hannah Crouch

Healthcare organisations offered funding to deploy Patients Know Best

Healthcare organisations offered funding to deploy Patients Know Best

Patients Know Best (PKB) has been selected by NHS England to support up to six areas to deploy its patient portal.

The Innovation and Technology 2019/20 programme chose Patients Know Best (PKB) as an interoperable personal health record (PHR) tool, giving a number of healthcare organisations the funds required to deploy a PHR from PKB.

PKB arms patients with the information needed to better understand their health and care, along with the tools to increase self-care and independence whilst promoting prevention.

Dr Mohammad Al-Ubaydli, CEO and founder of PKB said: “NHS England has only allocated this funding to one PHR, which is a big endorsement of the achievements of our existing PKB customers.

“It is great that NHS England are pump-priming new healthcare organisations in their digital roadmaps for delivering a patient portal. It also supports our mission as a social enterprise to empower patients to take control.

“We’re thrilled as this helps us to bring more data, more quickly to more patients.”

PKB announced in July 2019 that it had partnered up with a social prescribing company, HealthUnlocked, in order to make it easier for healthcare professionals to offer their patients more holistic, personalised care plans in the form of a social prescription that complements clinical treatments.

Previous partnerships have included Abertawe Bro Morgannwg University Health Board in Wales and  Surrey and Sussex Healthcare NHS Trust, which offered the PKB system to 3,200 people with inflammatory bowel disease.

Building Better Healthcare, published August 27, 2019

Technology company secures NHS England funding to enable healthcare organisations to deploy patient portals

Patients Know Best endorsed as part of Innovation and Technology 2019/20 programme

Healthcare organisations will be offered funding to deploy patient portals in their areas.

The Innovation and Technology 2019/20 programme chose Patients Know Best (PKB) as an interoperable personal health record (PHR) tool and has awarded funding for NHS organisations, covering the licence fee for deploying the service through its e-Letters finance model.

As a certified B Corporation and social enterprise, PKB’s central mission is to empower patients with the information needed to better understand their health and care, along with the tools to increase self care and independence while promoting prevention.

It is great that NHS England is pump-priming new healthcare organisations in their digital roadmaps for delivering a patient portal

The e-Letters model uses PKB as the vehicle to send digital correspondence to patients, enabling significant cost savings over traditional mail services, while also increasing patient activation and offering a wider approach to information sharing across borders using a digital patient-controlled, centralised PHR.

The cash savings from patients engaging with digital, rather than postal, letters finances the rollout.

Dr Mohammad Al-Ubaydli, chief executive and founder of PKB, said: “NHS England has only allocated this funding to one PHR, which is a big endorsement of the achievements of our existing PKB customers.

“It is great that NHS England is pump-priming new healthcare organisations in their digital roadmaps for delivering a patient portal.

NHS England has only allocated this funding to one PHR, which is a big endorsement of the achievements of our existing PKB customers

“It also supports our mission as a social enterprise to empower patients to take control.

“We’re thrilled as this helps us to bring more data, more quickly, to more patients.”

As the most-deployed PHR in the UK, patients offered access to their personal health records will no longer need to wait for appointment letters in the post, call the hospital to follow up on their test results, or worry anxiously about the information they may have forgotten during their last appointment.

This information will instead be available in their PKB record, along with other vital data including their personalised care plans, medications, and diagnosis information, along with the ability to remotely share this data in real-time as clinically required.

The HTN, published August 29, 2019

Patients Know Best secures ITP funding

Patients Know Best has secured central funding as part of the Innovation and Technology Programme (ITP).

In April 2017, NHS England launched the Innovation and Technology Tariff (ITT), an initiative designed to reduce the financial and procurement barriers experienced by commissioners and providers wanting to adopt innovative technologies in the NHS.

This funding for the Patients Know Best platform provides healthcare organisations with support to deploy a patient portal in their area. It includes covering the licence fee for implementing the service.

Dr Mohammad Al-Ubaydli, CEO and founder of PKB said “NHS England has only allocated this funding to one PHR, which is a big endorsement of the achievements of our existing PKB customers.”

“It is great that NHS England are pump-priming new healthcare organisations in their digital roadmaps for delivering a patient portal. It also supports our mission as a social enterprise to empower patients to take control. We’re thrilled as this helps us to bring more data, more quickly to more patients.”

The solution means patients can have correspondence sent to them digitally, access vital data including their personalised care plans, medications and diagnosis information, along with the ability to remotely share this data in real-time as clinically required.

Dr Zoe Warwick, Plymouth Hospitals NHS Trust, an advocate of Patient Know Best said “PKB goes back to some basic principles of mine – which is why I saw it had such potential. Medicine can be very paternalistic  – we hold all the records, we write about patients, they don’t own their records and have to apply to have access to their records – I’ve always felt that’s wrong.”

“Sometimes in the NHS we know we can’t really solve the big problems in the system – so we find workarounds. PKB wasn’t like that. It could potentially solve a very big problem. It gives us the potential to work differently and that was the thing for me that kept me advocating for it and persisting.”

“My patients can differ extremely. There are those who are very vocal and well informed – they want more control and PKB gives them that. But there’s another group who are the opposite. They’re very disempowered and disconnected from mainstream society. They might not instantly engage with PKB, but they have the potential to benefit from it hugely because they desperately need to have more control over their care.”

Beauhurst Blog, published September 29, by Thomas Sheils

Startups partnering with the NHS: innovation in healthcare

Successive governments have sought to improve how the NHS, a large public organisation, can learn from and tap into private sector innovation. With the UK’s population slowly growing older, innovation is seen as a vital means of maintaining health spending within acceptable limits. NHS management are aware of this and launched the NHS Innovation Accelerator in early 2015. In 2017, as the NHS approached its 70th birthday, Simon Stevens, NHS CEO, said it was time to unleash the full power of innovation to transform patient care. A new scheme known as “Innovation and Technology Payment” was launched in 2018 to help diffuse new technologies across the NHS’ mammoth structure. Much of these innovations will be international, but the UK’s startup scene continues to be a source of homegrown technology. In this post, we analyse the innovative startups partnering with the NHS to improve healthcare delivery.

Perhaps the best-known startup partnership has come from babylon, the UK’s best funded healthtech startup, which recently became the UK’s only healthtech unicorn. babylon’s partnership came in the form of “GP at Hand”, whereby NHS GPs could be reached via the babylon video call technology portal. This service has been running since 2016.

startups partnering with the NHS

However, this NHS/startup partnership has suffered from controversies and heightened media scrutiny. GP at Hand required patients to register to a surgery in Fulham; this resulted in a huge influx of patients registering in the Hammersmith & Fulham Clinical Commissioning Group (CCG), despite not living there. This CCG had to cover the full cost of these new patients, leading to a deficit of £10m. Whilst this deficit has been covered by other CCGs, it highlights the issues in partnering with the NHS, which has a set administrative structure that cannot easily be altered.

Other controversies relating to GP at Hand have included claims of cherry-picking more valuable patients, and a less-than-accurate AI chatbot. A full outline of babylon’s negative media attention can be read here. However, the basic premise of babylon’s use case should be an attractive one: enable patients hop on a video call with a GP to discuss the initial symptoms, instead of travelling to a GP surgery and waiting for an appointment. This clearly has the potential to save a lot of time and money across the NHS; it’s just a case of fitting it in within the sprawling bureaucracy.

startups partnering with the nhs: the innovation accelerator

Recognising the potential benefits for technological innovation in healthcare, the NHS board founded the NHS Innovation Accelerator in 2015. This accelerator supports companies that the accelerator’s board think could provide benefits to public healthcare provision, via the diffusion of new technologies across the NHS structure. The best funded of these is Congenica, a startup which has developed software tools to help improve the diagnosis of genetic diseases, with the view of advancing genomic medicine. This is an emerging medical discipline that involves using genomic information about an individual as part of their clinical care (e.g. for diagnostic or therapeutic decision-making).

After attending the NHS Innovation Accelerator Congenica’s technology platform SapientiaTM was selected by Genomics England as the main diagnostic tool to be used by the NHS’ Genomic Medicine Service. Genomics England is a government-owned enterprise, founded in 2013 by the Department of Health and Social Care to run the 100,000 Genomes Project. This project is looking to sequence the full genomes of 100,000 NHS patients who have rare diseases.

DNA sequencing

The idea here is that once you have sequenced the genomes of so many people with a specific genetic disease, you can easily identify common variants which cause the physical problem. As a result, companies can use the database to develop new personalised treatments. This is also being applied to oncology, helping to determine whether certain cancers have a genetic root.

Sapientia  is a software platform designed to improve how genetic data is interpreted, allowing for faster identification of anomalies and potential defects.

The next best funded startup from the NHS Innovation Accelerator is Lantum. Founded by a former McKinsey business analyst who had joined the NHS as a strategy consultant, Lantum is a software platform designed to increase the efficiency and cost effectiveness of staffing management within the NHS. The NHS employs 150,000 doctors, alongside a significant cohort of expensive “locum” doctors, or flexible doctors that fill in for other doctors that are temporarily unable to work.

Lantum offers a cloud-based platform where healthcare providers can advertise shifts for their own clinical staff to book at any time via most devices. The tool integrates with clinical staff calendars to match available clinicians with open shifts. The smartphone app for clinical staff allows them to cover shifts whilst on the go.

Ultimately, Lantum’s software helps to reduce some of the £3.5 billion spent annually by the NHS on doctor recruitment agencies. So far, it has been adopted by 40 GP Federations across the UK.

Another NHS Innovation Accelerator graduate aims to put greater power in the hands of patients. Patients Know Best (PKB) is a startup that has partnered with the NHS to develop a software platform that links with healthcare provider’s IT to create a full, cloud-based medical record for each patient. For anyone who has tried to obtain a copy of their full medical record, this is something of a godsend. A web-based database of medical records should really already be ubiquitous in the modern digitised world. Those with access to PKB can remind themselves easily of treatment specifics, and can share the information with different medical teams and carers. However, PKB is currently only used by a handful of UK healthcare providers.

startups partnering with the NHS

Whilst less well-funded than other peers from the accelerator, DrDoctor provides a similar digitised service. Through their web-based platform, patients can manage, edit and cancel hospital bookings. Additional services include online communication tools, so that patients can easily chat with the relevant staff.

Clearly, the UK’s startup ecosystem, and specifically its healthtech sector, can provide a huge amount of value to the NHS, both in terms of increased cost efficiencies and in the provision of better healthcare. The NHS and executive seem well aware of this. It will be fascinating to see what new technology comes through the NHS’ forward-thinking Innovation Accelerator, and whether this can penetrate the health service’s bureaucratic structures.

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